Privacy Policy

FollowUp Pro

Last updated: February 2026

FollowUp Pro provides professional follow-up services for businesses.
 This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or services.

We keep this policy practical and clear.
 We only collect information that is necessary to operate responsibly and deliver our services.

1. Who we are

FollowUp Pro provides operational follow-up services for businesses, including:

●     Invoice follow-up

●     Sales pipeline follow-up

●     Customer review and post-delivery follow-up

For data protection purposes, FollowUp Pro may act as:

●     A data controller for website visitors and enquiries

●     A data processor when acting on behalf of clients

Contact
 Email: [email protected]
 Location: London, United Kingdom

2. Information we collect

Information you provide directly

We may collect:

●     Name

●     Company name

●     Email address

●     Phone number

●     Information submitted through forms

●     Information shared during calls or enquiries

This information is used to respond to enquiries and provide services.

Information collected automatically

When you visit our website, we may collect:

●     IP address

●     Browser and device information

●     Pages visited

●     Time on site

●     General usage data

This helps us understand how the site is used and improve performance.

We do not sell personal data.

3. How we use information

We use information to:

●     Respond to enquiries

●     Provide services

●     Manage client relationships

●     Improve our website and operations

●     Maintain service records

●     Send relevant service communications

We do not send unsolicited marketing emails without a legitimate business context.

4. Client data and service delivery

Clients may provide FollowUp Pro with contact information relating to:

●     Customers

●     Leads

●     Invoice recipients

In these cases:

●     The client remains the data controller

●     FollowUp Pro acts as a processor

●     We only use the data to perform agreed services

●     We do not use this data for unrelated purposes

Clients confirm they have lawful permission to contact the individuals whose data they provide.

5. Legal basis for processing

We process data based on one or more of the following:

●     Legitimate interest

●     Contractual necessity

●     Consent where required

●     Legal obligations

We limit processing to what is necessary and proportionate.

6. Advertising, analytics, and remarketing

We may use tools such as:

●     Google Ads

●     Meta (Facebook and Instagram)

●     Website analytics tools

These tools may use cookies or tracking pixels to understand how visitors interact with the site and to show relevant follow-up advertising.

This allows us to display appropriate information about our services on third-party platforms.

It does not give us access to your personal accounts on those platforms.

We do not sell personal data to advertisers.

We do not upload client contact lists for advertising without lawful basis.

You can control cookie use through your browser settings or advertising platform preferences.

7. Data sharing

We do not sell personal data.

We may share information with service providers that help us operate, such as:

●     Email systems

●     CRM platforms

●     Hosting providers

●     Analytics tools

These providers are required to protect data appropriately.

8. International transfers

Some systems we use may store or process data outside the UK or EU.

Where this occurs, appropriate safeguards are used to protect data.

9. Data retention

We keep data only as long as necessary.

Typical retention:

●     Enquiries: up to 24 months

●     Client records: duration of relationship + reasonable period

●     Operational logs: as required for service delivery

Data is deleted or anonymised when no longer needed.

10. Security

We take reasonable steps to protect information, including:

●     Secure systems

●     Access controls

●     Limited internal access

●     Use of reputable platforms

No system is entirely risk-free, but we take appropriate precautions.

11. Your rights

Depending on your location, you may have rights to:

●     Access your data

●     Correct inaccuracies

●     Request deletion

●     Restrict processing

●     Object to processing

●     Request data portability

To exercise these rights, contact:
 [email protected]

12. Cookies

We use cookies to:

●     Improve website functionality

●     Understand usage

●     Support performance and advertising

You can disable cookies through your browser settings.

13. Third-party links

Our website may contain links to external sites.
 We are not responsible for their privacy practices.

14. Updates to this policy

We may update this policy from time to time.
 The latest version will always appear on this page.

15. Contact

For privacy questions or requests:

Email: [email protected]
 FollowUp Pro
 London, United Kingdom