Terms of Service

FollowUp Pro

Last updated: February 2026

These Terms of Service (“Terms”) govern the use of the FollowUp Pro website and services.
 By using this website or engaging FollowUp Pro, you agree to these Terms.

If you do not agree, you should not use the services.

1. About FollowUp Pro

FollowUp Pro provides professional follow-up services for businesses, including:

●     Invoice follow-up

●     Sales pipeline follow-up

●     Customer review and post-delivery follow-up

FollowUp Pro provides operational support only.
 We do not act as a debt collection agency, legal representative, or sales team.

2. Service scope

FollowUp Pro provides structured, professional follow-up communication on behalf of clients.

We may:

●     Send neutral follow-up emails or messages

●     Request status updates

●     Confirm interest or next steps

●     Support review requests and post-delivery contact

●     Reactivate stalled conversations

We do not:

●     Collect payments

●     Negotiate contracts

●     Provide legal enforcement

●     Guarantee outcomes

●     Make decisions on behalf of clients

Clients remain fully responsible for:

●     Their business relationships

●     Payment handling

●     Sales decisions

●     Customer agreements

3. Client responsibilities

Clients agree that:

●     They have lawful permission to contact their customers or leads

●     Information provided to FollowUp Pro is accurate

●     FollowUp Pro communications are appropriate for their business

●     They remain responsible for their commercial decisions

Clients must not provide:

●     Unlawful contact lists

●     Purchased consumer debt lists

●     Contacts without legitimate business context

FollowUp Pro may refuse or pause service if data appears inappropriate or high-risk.

4. Engagement and approvals

Before work begins:

●     Scope will be confirmed

●     Messaging approach will be agreed

●     Boundaries will be defined

Clients may review or request adjustments before outreach begins.

FollowUp Pro retains discretion to pause activity if reputational or compliance risks arise.

5. Fees and payment

Fees depend on the service and agreement type.

Services may be structured as:

●     One-off engagements

●     Monthly services

●     Performance-based pricing

●     Hybrid models

Specific pricing is confirmed in writing before work begins.

Invoices are payable according to agreed terms.

Failure to pay may result in suspension of services.

6. No guarantee of results

FollowUp Pro provides professional follow-up services.
 We do not guarantee:

●     Payment recovery

●     Booked meetings

●     Reviews

●     Conversions

●     Responses

Outcomes depend on third parties beyond our control.

7. Reputation and communication boundaries

FollowUp Pro operates with a reputation-first approach.

We may decline or modify messaging that:

●     Appears aggressive

●     Creates legal risk

●     Damages relationships

●     Conflicts with our operating standards

Our goal is to maintain professional, relationship-safe communication.

8. Data protection

Clients remain the data controller for any contact data they provide.

FollowUp Pro acts as a processor when delivering services.

We process data only to deliver agreed services and in accordance with our Privacy Policy.

Clients confirm they have lawful basis to contact individuals whose data they provide.

9. Confidentiality

We treat client information as confidential.

We will not disclose client data except:

●     To operate the service

●     Where required by law

●     With client permission

Clients must also treat FollowUp Pro methods and materials as confidential.

10. Intellectual property

All website content and materials provided by FollowUp Pro remain our intellectual property unless otherwise agreed.

Clients may not reproduce or resell service materials without permission.

11. Service suspension or termination

Either party may end services at any time unless otherwise agreed.

FollowUp Pro may suspend or terminate service if:

●     Payments are overdue

●     Data appears unlawful

●     Instructions create reputational risk

●     Terms are breached

Upon termination:

●     Work will cease

●     Outstanding fees remain payable

●     Data will be handled appropriately

12. Limitation of liability

FollowUp Pro is not liable for:

●     Loss of revenue

●     Lost opportunities

●     Indirect or consequential losses

●     Client business outcomes

Our liability is limited to the fees paid for the relevant service period.

Nothing excludes liability where it cannot be excluded by law.

13. Third-party platforms

Services may involve use of:

●     Email platforms

●     CRM systems

●     Messaging tools

We are not responsible for outages or failures of third-party systems.

14. Website use

You agree not to:

●     Misuse the site

●     Attempt unauthorised access

●     Copy materials without permission

●     Submit unlawful data

We may restrict access where misuse occurs.

15. Changes to services or terms

We may update services or Terms periodically.

The latest version will always appear on this page.

Continued use of services indicates acceptance of updates.

16. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled in the appropriate courts of that jurisdiction.

17. Contact

For questions about these Terms:

Email: [email protected]
 FollowUp Pro
 London, United Kingdom